Somebody I’ve never met gave me the benefit of the doubt this weekend. She ordered something from me back in March and she never received it. It was an honest mistake on my part—having to do with a link I forgot to change on my website. But how many of us are willing to give the benefit of the doubt anymore?
She looked at the situation, realized what might have happened, and then sent me a polite email to follow up. How willing do you think I was to send her more than she ordered?
